FAQs

Orders & Delivery

Where do you ship?
We deliver across the UK and to France, Germany, Spain, Poland and the Netherlands.

How long will my order take?
UK orders usually arrive in 2–4 working days; European orders in 3–6 working days. See our Delivery Information for full details.

Can I track my order?
Yes — every order ships with tracking and we'll email you a link once it's dispatched.

Returns & Refunds

What's your returns policy?
You can return most items within 30 days. Full details are on our Returns page.

My item is faulty — what do I do?
Get in touch within 30 days and we'll arrange a replacement or full refund.

Products & Safety

Are your products official?
Yes. Fizz Creations products are officially licensed — including PAC-MAN, Tetris, Squishmallows, Harry Potter and more.

Are they safe for children?
Age suitability and safety information is shown on each product page. Always check the age guidance before purchasing.